Shipping Policy

Thank you for choosing to support Teagan Jacobs. We want to ensure that your shopping experience is as smooth as possible. Therefore we have outlined our shipping policy below.

Australia & New Zealand:
Standard Tracked Shipping FREE

North America:
Standard Tracked Shipping FREE

Rest of the World:
Standard Tracked Shipping $20

Processing & Shipping Time:
We are a one woman show. Therefore, please allow 5 business days before your order is shipped. Once your order has been processed and shipped, you will receive an email with tracking information. If you cannot find this, please check your junk mail!

Estimated Delivery Times:
Australia Express Shipping: 2-5 business days
Australia Standard Shipping: 5-9 business days
Everywhere else in the world: Up to 20 business days

 

Customs and Import Duties:
For international orders, please be aware that customs and import duties may apply in your country. These fees are the responsibility of the customer. Teagan Jacobs is not responsible for any additional charges that may be incurred.

If you believe your package may be lost, we recommend taking the following steps:
Contact the Shipping Carrier: Reach out to the shipping carrier responsible for your order's delivery and provide them with your tracking information. They can often provide more insight into the status and location of your package.

Check the Address: Verify that the shipping address provided during the checkout process is accurate. Incorrect addresses may result in delivery issues.

Contact Our Customer Support: If you have taken the above steps and still need assistance, please don't hesitate to contact our customer support team at hello@teaganjacobs.com. We will do our best to assist you in locating your package or exploring potential solutions.

While we cannot be responsible for packages lost in transit, we are committed to providing support and guidance to our customers in such situations.