Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it, with original tags.
To complete your return, we require a receipt or proof of purchase.
If you need to return an item please contact us beforehand at returns@teaganjacobs.com
There are certain situations where only an exchange or store credit is granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or the item is custom made.
This also includes any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@teaganjacobs.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it will take for your exchanged product to reach us may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.